Globe_48x48

DailyBurn Tracker

Subscribe to DailyBurn Tracker 9 post(s), 6 voice(s)
Voices: KateBrown, StevenG, geoffgg, IronDave, avondell, and taylor06

Nov 2, 2011 8:48am

KateBrown KateBrown
345 posts
Staff

I Lost 5 Lbs! Ultimate Caveman Meat Lover

Hi folks – here is a message from the team if any of you have noticed a slight change to our name today :)

You may have noticed that DailyBurn has an updated logo and is now called DailyBurn Tracker. No need to worry. This is still the same tool that you have been using, made by the same folks. It’s not going anywhere.

We have some new and innovative products coming soon that we’re very excited about, and we’ll let you know as soon as they’re released. If you have any questions, please contact us at help(at)dailyburn.com.

- The DailyBurn Team.

 
Nov 2, 2011 9:44am

StevenG StevenG
270 posts

Champion Top Contender Bye Bye Fatty I did Le Tour de France! I Lost 35 Lbs! I Lost 20 Lbs! I Lost 10 Lbs! I Lost 5 Lbs! I Biked 100 Miles! Channel Champion

Perhaps I am the first to voice this, maybe not. The members of once Gyminee, then DailyBurn now DailyBurn Tracker, should not have learned of this change when they attempted to login today. We should have received a polite and informative email yesterday telling us of this change, so we were prepared to have our auto login’s reset. You really need to take a page from the painful learning going on over at Netflix and make advanced, thoughtful communication with your members and subscribers part of your standard practices. Thank you.

 
Nov 2, 2011 11:38am

KateBrown KateBrown
345 posts
Staff

I Lost 5 Lbs! Ultimate Caveman Meat Lover

Hi Steven,

First, thanks so much for being a member from back in the Gyminee days. That’s awesome. We thought about sending an email but we decided not to. We thought that sending an email yesterday would alarm folks and make them think that we were making a huge change, when in fact we just changed the name.

Of course the Netflix snafu will continue to be the ultimate “what not to do” for generations to come :)

 
Nov 2, 2011 1:10pm

StevenG StevenG
270 posts

Champion Top Contender Bye Bye Fatty I did Le Tour de France! I Lost 35 Lbs! I Lost 20 Lbs! I Lost 10 Lbs! I Lost 5 Lbs! I Biked 100 Miles! Channel Champion

Kate,
Thanks for responding so quickly. Ultimately it is your team’s decision, but from the user’s perspective when I clicked on the DailyBurn tool bar in my browser to log in as normal and was greeted by a variant of the daily burn logo and asked to re-enter my login credentials my first thought was the DailyBurn site had been hacked. Something I would not have given a second thought to had I received a polite email letting me know you where making changes that would require a one time resubmission. An email would have allowed you to explain the scale of the change in the same manner you have in your post above.

 
Nov 2, 2011 2:14pm

geoffgg geoffgg
105 posts

Healthy I Walked the AT! Walk through January 2011 Winner 2010 Percentage Weight Loss 2010 Body Fat Loss Pre-Summer Warm UP Top Contender 2010 01 Most Weight Lifted Pool party Most Weight Lifted Dec 2009 2009 11 Most Miles Walked 2009 10 Most Miles Walked Conqueror I Lost 10 Lbs! Top Contender Vanquisher Top Dog Vanquisher

Hi Kate:
I like the new name and it’s great to hear new stuff is coming!

 
Nov 2, 2011 2:27pm

IronDave IronDave
386 posts

Bike Superman 2011 I Ran Across America! Vanquisher I Biked Across America! Gold Medalist I Swam the English Channel! I Biked Across America! Mini Phelps 1000 Miles Ran in Under a Year First to 1,000 in '09 Most athletic Boss I did Le Tour de France! I Burned 50K Calories! The Thames Trotter I Did 1,000 Pushups! I Burned 5,000 Calories! Top Nemo Texas Trackstar Popeye Gold Medalist ...

I’m having trouble login in using Safari on my Mac since the upgrade (name change?).
Chrome works fine (that’s the way I got in).

I like the new logo though ;)
(also a member from the Gyminee days)

UPDATE: cleared the cookies and it works again, thanks to the support team for the help

 
Nov 3, 2011 8:19am

avondell avondell
1 post

I could not log in with Firefox 7.0.1 until I cleared my old cookies from this site…and there were quite a few of them. For Firefox users, it’s fairly simple to delete cookies from an individual site:

Click ‘Tools’
Click ‘Options’
Click the ‘Privacy’ tab
In the dropdown box, choose ‘Use custom settings for history’
Click ‘Show cookies’
In the search box, type: dailyburn
Remove all of the cookies in the results
Close all windows
Now you should be able to log in to the site.

 
Nov 3, 2011 1:27pm

KateBrown KateBrown
345 posts
Staff

I Lost 5 Lbs! Ultimate Caveman Meat Lover

Hi folks, yep, we have been dealing with some login issues due to cookies. avondell – thanks for sharing the instructions :)

IronDave and geoffgg – I’m glad you guys like the new name! We labored over it for so long. The logo took a bit to settle on as well.

 
Mar 14, 2013 12:19am

taylor06 taylor06
2 posts

Thanks for that it seem it is fine as long as daily burn is there you we don’t worry about it.


Login to Reply